Frequently Asked Questions

How do I purchase a voucher?

You can buy a voucher online, over the phone, by fax or mail order.

Simply select your experience by browsing the menu on your left and add the item to your shopping cart by clicking ‘Buy this experience now'. You will then be prompted through the shopping process.

About your voucher?

Your voucher is valid for 12 months. You are advised to put it in a safe place as you will need to take it with you on the day of your experience.

Can I personalize the voucher with a message?

A. We can pre-print a special message on the voucher, which is included in the gift pack or, if you prefer, we can leave it blank for you to fill in by hand.

How do I book an experience?

Contact us with your three preferred dates either over the phone or online. We’ll do everything we can to ensure you enjoy your activity on the date you have requested but naturally every experience is subject to availability. It is important that you remember to give us all your contact details so that we can quickly reach you to discuss your booking.

Once your booking is confirmed, we’ll send you all the information you need to enjoy your day out, including ‘how to get there’ and ‘what to wear or bring’. We would advise you not to confirm any travel or accommodation arrangements until you have heard from us that your activity has been booked.

Do I have to choose a specific date for the experience when I’m purchasing the voucher or can I leave it to the recipient to choose the date?

A. The voucher can be left open-dated, so that your recipient can choose their own date for the experience. If you’d like to book the date of the experience when placing your order, please call us on 8002080 to check availability and book. Please note that dates are subject to availability.

Can I extend my voucher?

Dream Days vouchers are valid for a full 12 months and can also be extended for a further two months by contacting our customer service team prior to the voucher’s expiry date. There is an administrative fee of AED 100 per voucher.

Can I change my booking date?

We cannot cancel or re-schedule bookings within 21 days of the booked date. If your booking is more than 21 days away, please call us and we’ll do our best to help, but please note that some experiences may incur cancellation charges. If you’re booking is within 21 days

Can I bring a friend?

Yes, of course. If you wish to share your experience with a family member or friend, please let us know at the time of booking and we will do everything we can to ensure your guests can accompany you. All additional bookings are subject to availability. Please note that some experiences do not allow spectators to be welcome.

Many outdoor activities are weather dependent. If you are unlucky enough to have your day postponed due to bad weather, you can simply re-book for the next available day with the activity with us directly At all times. Fortunately weather in Dubai is very good for all the experiences.

I have a medical condition and I’m not sure if my chosen activity is suitable.

Certain restrictions apply to many adventure activities. Please read carefully the ‘Vital Details’ section under each activity. Should you require any additional information, our customer service team is on hand to advise you.

I’ve lost my voucher, can I get a new one?

If you have purchased a voucher direct from our website or call centre, we will happily issue you with a replacement voucher for an administrative charge of AED 65.

I would like to give my voucher to someone else, can I do that?

Yes. It’s fine to give your voucher to a family member or friend. If however, you have already booked your experience, you must contact the Dream Days customer service team to provide us with details of the new attendee. You must also ensure that you have given your Dream Days voucher and all relevant information to the person participating in your place.